Complaints Policy International Health Partners is committed to delivering excellent service to anyone who engages with our work. Wewelcome feedback on any aspect of our work and have a standard operating procedure which covers the handlingof complaints to help to resolve these to the satisfaction of all involved. We regard complaints as an opportunity to turn a negative experience for a customer or service user into a positiveone, as well as an opportunity to learn and to improve. You can provide your feedback by phone on 020 3735 5489,email [email protected] or, alternatively, you can write to the following address: Fundraising complaintsInternational Health PartnersUnit 402, Clerkenwell Workshops27/31 Clerkenwell CloseLondonEC1R 0AT To view our full complaints policy as a PDF please click here.