Complaints Policy

International Health Partners is committed to delivering excellent service to anyone who engages with our work. Wewelcome feedback on any aspect of our work and have a standard operating procedure which covers the handlingof complaints to help to resolve these to the satisfaction of all involved.

We regard complaints as an opportunity to turn a negative experience for a customer or service user into a positive one, as well as an opportunity to learn and to improve. You can provide your feedback by phone on 020 3735 5489,email or, alternatively, you can write to the following address:

Fundraising complaints
International Health Partners
Fox Court, 14 Gray's Inn Road,
London, WC1X 8HN

To view our full complaints policy as a PDF please click here