International Health Partners is committed to delivering excellent service to anyone who engages with our work. Wewelcome feedback on any aspect of our work and have a standard operating procedure which covers the handlingof complaints to help to resolve these to the satisfaction of all involved.

We regard complaints as an opportunity to turn a negative experience for a customer or service user into a positive one, as well as an opportunity to learn and to improve. You can provide your feedback by phone on 020 3735 5489,email fundraisingcomplaints@ihpuk.org or, alternatively, you can write to the following address:

Fundraising complaints
International Health Partners
Unit 402, Clerkenwell Workshops
27/31 Clerkenwell Close
London
EC1R 0AT

To view our full complaints policy as a PDF please click here